Refund policy
Return Policy for Olive Oil Products
General Policy
We aim to ensure your satisfaction with our premium olive oil products. Due to the perishable nature of olive oil, we have a specific return and refund policy to maintain the quality and authenticity of our offerings.
Eligibility for Returns
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Damaged or Defective Products: If the product is damaged during transit or defective upon arrival, customers can request a replacement or refund.
- Damages must be reported within 7 days of delivery.
- Photos of the damaged product and packaging must be submitted to process the claim.
- Incorrect Orders: If the wrong item is delivered, contact us within 7 days to arrange a replacement or return.
- Non-Returnable Products: Opened bottles of olive oil cannot be returned unless there is a clear defect.
Process for Returns
- Contact our customer service team via [contact email/phone] to initiate a return.
- Include proof of purchase and details of the issue.
- For defective or damaged goods, we may request that the item be returned for inspection or disposed of responsibly.
Refunds
- Refunds will be processed after the return is inspected and approved.
- Shipping costs are non-refundable unless the return is due to our error.
- Refunds will be issued to the original payment method within 5-7 business days.
Wholesale and Bulk Orders
For wholesale or bulk purchases, returns are subject to specific agreements and quality guarantees. Please refer to your purchase contract or contact our sales team for assistance.
Shipping Issues
In case of shipping delays or lost packages, we will coordinate with the shipping carrier to resolve the issue promptly.